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Last updated: 01/02/2026

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1. Introduction

Stanthorpe Zensations is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website www.stanthorpezensations.com or engage our kinesiology services.

2. What Information We Collect

a) Personal Information

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Appointment and booking details

• Any information you provide via contact forms or email

b) Sensitive Information (Health Information)

As a kinesiology practice, we may collect health information, which is considered sensitive information under Australian privacy law. This may include:

• Health history

• Injury or condition details

• Treatment-related notes

• Information you provide in intake or assessment forms

We only collect sensitive information where it is reasonably necessary to provide our services and with your consent.

c) Automatically Collected Information

When you visit our website, we may collect limited technical information such as:

• IP address

• Browser type

• Pages visited and time spent on the site

This information is used for website administration and improvement purposes only.

3. How We Collect Information

We collect personal information when you:

• Book an appointment

• Complete online or paper forms

• Contact us by phone, email, or through our website

• Use our website

Where reasonable and practicable, we collect information directly from you.

4. How We Use Your Information

We use your personal information to:

• Provide kinesiology services

• Manage appointments and client records

• Communicate with you about your care or enquiries

• Maintain accurate client records

• Meet our legal, regulatory, and professional obligations

We do not use your information for unrelated marketing without your consent.

5. Disclosure of Personal Information

We may disclose personal information:

• To third-party service providers (such as online booking systems, email providers, or practice management software) who assist us in operating our business

• Where required or authorised by law (for example, court orders or regulatory requirements)

• To prevent or respond to serious threats to life, health, or safety

We take reasonable steps to ensure third parties handle your information in accordance with Australian privacy laws.

6. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure electronic systems

• Password-protected devices and software

• Restricted access to client records

We retain personal information only for as long as necessary for the purposes outlined in this policy or as required by law.

7. Overseas Disclosure

Some of our service providers (such as website hosting or booking platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards comparable to the Australian Privacy Principles.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand website usage. Cookies do not identify you personally.

You can disable cookies through your browser settings if you prefer.

9. Access and Correction

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, out-of-date, or incomplete information

Requests can be made using the contact details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

11. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Stanthorpe Zensations
Email: info@stanthorpezensations.com.au
Phone: 0407123406
Location: Queensland, Australia