top of page

Refund Policy

Last updated: 01/02/2026

1. Overview

At Stanthorpe Zensations, we take pride in the quality of our products. This policy explains your rights and our obligations regarding returns, refunds, and exchanges for room sprays purchased through our online store.

This policy operates in accordance with the Australian Consumer Law (ACL).

2. Change of Mind

Due to the nature of our products, we do not offer returns or refunds for change of mind, including:

  • Deciding you no longer want the item

  • Disliking the scent

  • Ordering the wrong item

Please choose carefully before purchasing. Product descriptions are provided to help you make an informed choice.

3. Faulty, Damaged, or Incorrect Items

You are entitled to a refund, replacement, or repair if the product:

  • Is faulty or defective

  • Is damaged in transit

  • Is not as described

  • Is not the item you ordered

This applies in line with your rights under the Australian Consumer Law.

4. What to Do If There Is a Problem

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Contact details:
Email: info@stanthorpezensations.com.au

Once assessed, we will advise you of the next steps.

5. Returns Process

If a return is required:

  • We will provide instructions on how to return the item

  • Return shipping costs will be covered by us where the item is faulty, damaged, or incorrect

  • Items must be returned unused and in original packaging where possible

We do not accept returns without prior contact and approval.

6. Refunds

Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Sale Items

Sale or discounted items are subject to the same rights under Australian Consumer Law.
We do not offer refunds for sale items due to change of mind.

8. Gifts

If an item was marked as a gift and shipped directly to you, any eligible refund will be issued to the original purchaser unless otherwise agreed.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Contact Us

If you have questions about returns or refunds, please contact:

Stanthorpe Zensations
Email: info@stanthorpezensations.com.au
Location: Queensland, Australia

bottom of page